Fulfillment and Refund Policy

Refund Policy

We hope that you love your Cloud Paper but we understand that might not always be the case. If you are not fully satisfied with your purchase, email us at hello@cloudpaper.co with your order number (which can be found in your order confirmation email) and we will be happy to help!


  • If your box was delivered damaged and your rolls are unusable, we'll be happy to ship out a replacement order. Please include pictures of the damaged package as that will help us file a claim with our carrier.
  • If you are unsatisfied with the quality of our rolls in our smaller boxes, we'd be happy to provide a refund. We currently do not take returns for these boxes, but ask that you donate the unused rolls to an organization of your choice. Please note that we can only refund one box of product per subscription. If you've ordered 4 boxes of toilet paper and 4 boxes of paper towels, we will only be able to refund one box of each!
  • If you are unsatisfied with the quality of the rolls in our larger 96-roll toilet paper or 40-roll paper towel boxes, please let us know and we will provide you with a return shipping address label and even cover the cost of return postage. All you need to do is print and securely attach the return shipping address label (after removing the original delivery instructions) to the box or packaging you received your order in and drop it off at your local FedEx. We will provide a refund once the order has been delivered back to our warehouse.
    • If you are a recurring subscriber and would like to cancel your order before it has shipped out of our warehouse, email us and we will be happy to cancel your order and provide a refund. If your order has already shipped out of our warehouse, or delivered to your address, please email us and we will do our best to help you. We may not be able to refund your order, but would be happy to adjust your subscription so we do not overload you with Cloud Paper!

    Delivery Policy

    Orders are packaged and shipped as soon as possible usually within 3 business days and will be delivered via FedEx ground per the delivery instructions provided during the checkout process. There may be periods of time where we expect delayed shipping times which will be noted on the website and in your shipping ETA during your order confirmation. You can email hello@cloudpaper.co with any questions on shipping ETAs.


    Return Policy

    If you are unhappy with your order for any reason, please email us at hello@cloudpaper.co! We will provide postage for returns of our 96-roll boxes of toilet paper and 40-roll boxes of paper towels. We do not take returns for our smaller boxes at this time but ask that you donate our rolls to a shelter or organization of your choice. 


    Cancellation Policy

    Cloud Paper subscriptions can be cancelled anytime by logging into your account at cloudpaper.co/account/login. Alternatively, you can email us at hello@cloudpaper.co to cancel your subscription. 


    Updated May 2022