Carbon neutral delivery
We hope that you love your Cloud Paper but we understand that might not always be the case. If you are not fully satisfied with your purchase we will gladly offer a refund.
Orders are packaged and shipped as soon as possible usually within 3 business days and will be delivered via FedEx ground per the delivery instructions provided during the checkout process. There may be periods of time where we expect delayed shipping times which will be noted on the website and in your shipping ETA during your order confirmation. You can email firstname.lastname@example.org with any questions on shipping ETAs.
If you would like a refund after receiving an order you can let us know by emailing us at email@example.com. We will provide you with a return label so that we can process the return and donate the product to our non-profit partners. Your card will be refunded after we receive your return. Expect 7 - 10 business days for the refund to appear on your account.
Cloud Paper subscriptions can be cancelled anytime by logging into your account at cloudpaper.co/account/login. Alternatively, you can email us at firstname.lastname@example.org to cancel your subscription.
Updated April 2020