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FAQ

Is Cloud Paper safe for septic systems?
Cloud Paper is septic friendly. Our bamboo paper degrades just as quickly as leading TP brands. Every septic system is a little different, though. We encourage you to use what you think is best for your system (and hopefully best for the planet, too!)

How many sheets per roll?
Our rolls are 350 sheets per roll and 3-ply.

How can I manage my subscription?
You can make changes like updating your shipping address or skipping an upcoming order by signing into your account here: cloudpaper.co/account/login or using the My Account link in the top right corner of your screen. If you’re having trouble logging we are here anytime and happy to help at hello@cloudpaper.co

What if I need to adjust my delivery schedule or skip a delivery?
It’s easy to adjust your delivery schedule and make changes to upcoming deliveries!

Step 1: Login to your Cloud Paper Account, located on the top right of our website

Step 2: Click on “Manage Subscriptions”

Step 3: Click on “Edit” for the subscription you would like to update

Step 4: Adjust the order date to when you would like your order to ship, or update your delivery schedule. Please note that if you change your delivery schedule, your date will be automatically pushed out. We recommend saving the “order date” last to make sure your order gets delivered exactly when you need it to!

Please note - if you have a subscription but you can’t login to your account, please reach out to hello@cloudpaper.co and we will help you!

How do I cancel my subscription?

We're sorry to see you go! If you need to cancel your subscription, follow the steps below:

Step 1: Login to your Cloud Paper Account, located on the top right of our website

Step 2: Click on “Manage Subscriptions”

Step 3: Click on “Edit” for the subscription you would like to cancel

Step 4: Click on “Cancel” on the bottom of the screen

After you select your cancellation reason, you will receive a confirmation email that your subscription has been cancelled. Orders that have been processed before your subscription cancellation will still be delivered!

Please note - if you have a subscription but you can’t login to your account, please reach out to hello@cloudpaper.co and we will help you!

Why is bamboo better?
Bamboo is one of the fastest growing plants in the world, growing up to 3 feet per day while absorbing massive amounts of carbon during its growth. Bamboo reaches harvest maturity in just three years and, unlike trees, bamboo does not need to be replanted after it is harvested as the bamboo will continue to grow. Bamboo toilet paper generates at least 30% less greenhouse gas emissions compared to tree-based toilet paper.

Where is your product manufactured?

Cloud Paper is based in Seattle -- where we pack and ship our orders from. Our packaging is made with recycled materials, is 100% plastic-free, and made locally in the PNW. All-in, about a dozen local businesses help with what goes into the final CP box that's delivered.

Our bamboo is grown in local family-operated farms in Asia (where most bamboo is grown!) and we have sustainability-focused (FSC-certified) manufacturing partners who create the paper itself in China. We then 2x offset any carbon emissions generated during the transportation of our product from our manufacturing partners to your doorstep.

Can I gift a subscription?

A: Sending our products as a gift subscription is easy! Click on “Make it a gift” under the product you’d like to purchase, and fill out the information that pops up on the form. Once you checkout, we’ll let the recipient know that they’ll be receiving a gift from you!

How often will the boxes in the gift subscription ship out?

Each gift box will ship out every 3 months! If the recipient wishes to change the shipping frequency after they’ve been gifted, they can email us at hello@cloudpaper.co and we would be happy to do so.

How many boxes come with each gift subscription?

Each gift subscription option will ship out one box at a time. Our gift subscription options are outlined below:

  • - 3 month gift: This will ship out only one box of toilet paper, which should last the recipient 3 months!
  • - 6 month gift: This will ship out two total boxes of toilet paper, the first one at the point of purchase, and the second one 3 months later!
  • - 9 month gift: This will ship out 3 total boxes of toilet paper, the first one at the point of purchase, the second one 3 months later, and the third one 3 months after that.
  • - 12 month gift: This will ship out 4 total boxes of toilet paper. The first one will ship out at the point of purchase, and each consecutive box will ship out 3 months later. This option should keep your gift recipient stocked for the whole year!
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Can I see what dates the subscription will ship out?

Email us at hello@cloudpaper.co and we can let you know the exact dates the gift subscription boxes will ship out, as well as make any changes to the dates you’d like!

Will the gift recipient know they’ll be receiving a gift?

Yes! Once you’ve filled out the information requested on our gifting form, we’ll let the recipient know that they’ve been gifted our products, as well as how long you’ve provided the gift for!

How can the gift recipient make changes to their gift subscription?

Yes! Once the recipient has been gifted their subscription, we can make changes including updating their address and/or their specific shipping dates. We cannot add or remove boxes from their gift subscription.

Still have a question?

hello@cloudpaper.co